Returns & How to Arrange Returns

returns policy

 

NB* You must contact customer service by phone or email to ensure your item is eligible for a return and/or to troubleshoot any issues that may be solvable over the phone. Once we have established that the item can be returned we will email you a return form to be filled and included with your item as well as return shipping information.

 

I've received delivery but now I've changed my mind

You’ve received your delivery, but you no longer want the product for MotherandBaby.ie. You have 30 days (from delivery date) to return the item(s) to us. We only request that the package is returned unopened (seal still intact) and in saleable condition. Returns need to be sent via your chosen method. We recommend insuring and tracking your return as we cannot be responsible for any lost or damaged item. Once we receive your return, we will process it within 48 hours (Note: it may take up to five working days for refunds to appear in your bank account). We ask you to make sure that when you are returning an item to make sure it is packaged up securely, any items that arrive back damaged will not be eligble for a refund and will have to be returned to you at cost to you

 

This is not what I ordered!

If you receive the wrong product, please contact us immediately so we can resolve the situation as soon as possible. In the unlikelihood that this situation happens, we request that you contact us within 30 days of delivery. We will arrange a new delivery and a return of the incorrect item. Needless to say, you will not be charged for either the delivery or return of both items.

 

My product is faulty

Unfortunately, these things can happen, even to the best of brands. Thankfully it doesn’t happen very often, but if you do receive a product and notice a fault, contact us immediately and we will resolve the situation as quickly as possible; either arrange a repair or replacement. You won’t be charged for any of the shipping costs that may be involved (keep in mind each product comes with a guarantee period, so contacting us as quickly as possible will avoid any extra hiccups). 

 

Item(s) damaged in transit

If your order is delivered damaged, this most likely happened during transit. Please contact us immediately to resolve this issue.  

 

Return Information for Clothing Products (such as Belly Bandit, Lola&Lykke, Carriwell)

As long as the product has not been worn or used, you can exchange or return it within 30 days.

Merchandise must be unworn, unwashed, and free from any lotions or oils.

Merchandise must have all tags, in the packaging and in a saleable condition.

All unworn Belly Bandits must be free of damage, and any signs of wear including creases, stretching, stains or any other visible signs of usage.

Compression products immediately conform to your body shape if worn for any length of time. Remember to try on the products briefly if you are considering an exchange. 

All returned items must be unused, in their original packaging, and in saleable condition with any clothing tags, stickers or company information still attached.

Any bands returned damaged and worn will be refused for exchange & returned to you at your expense.